Bring more humanity to your workplace and create digital services that users love
My services
Know your audience
I help you understand your users – their motivations, goals and behaviours – ensuring your business aligns with their needs.
Build the right thing
I help you deliver a user-centred digital service with confidence, giving you clarity on requirements and the path ahead.
Work together better
I help you create momentum for positive change, and a way of working together that is joyful and resilient.
My CLients
I mainly work with charities, membership organisations and government bodies. Here are some of the organisations I’ve been privileged to work with:
“It has been an absolute pleasure working with you. The work you have produced is of the highest standard and I am really impressed how you managed to bring the senior leadership team on board so effortlessly.
I have mentioned before how pleased I am to be working with such an experienced and skilled individual like yourself; I am particularly enjoying your collaborative and open style.”
– Silvia Pilotto, Digital and Data Director, The Institution of Structural Engineers
“You have added so much value to the project and the team. I can confidently say we wouldn’t be where we are without you. From helping to steer us so early on in the project, to starting the very first project plan, to teaching us about being more user-centred… You’ve been so instrumental in this project! Your wisdom and expertise has been incredible. THANK YOU!”
– Beth Parfitt, Head of Communication and digital strategy, Tearfund
“You took great care to find out what we wanted, listened carefully and asked thoughtful questions that brought out agreements and tensions. You took a genuine interest in our organisation and our work. You respected our judgements and invited feedback rather than impose a structure or set of off-the-shelf activities. Ultimately you helped us gain a load of clarity about our future direction and foster a very powerful sense of togetherness. We needed both these things. Thank you!”
– Dermot Bryers, Co-founder, English for Action
“Helen has been central in helping us navigate the challenges of moving a large and complex new website project forward. We have made significant progress with Helen’s guidance and expertise. A project that sat dormant for 3 years has been propelled forwards, with a clear understanding of our ambition, how we’ll better meet user and business needs and return on investment. Helen’s approach has meant she has seamlessly become an extended member of the project team, working with professionalism and empathy, from engaging our audiences in research to sharing rich findings back with internal stakeholders and coaching team members.”
– Claire Miles, Digital Project Manager, The Royal College of Surgeons
“We have worked with Helen to integrate better ways of working over the last 5 years. We have experimented with decision making, salaries, dynamic roles, meeting structures and more, all with the aim of sharing power and resources more effectively, and increasing wellbeing in the team. Helen has helped through training and facilitation, sharing resources and supporting reflection; always bringing warmth and humour to every conversation, even on tricky topics. The collective impact of these changes has been a subtle but important shift in how we share responsibility and how we support staff and volunteers who are at the heart of the farm. For me as the “leader” this has been transformative, reducing stress and allowing better decisions.”
– ALICE BROWN, Farm Manager, Sutton Community Farm
Helen Triggs 