Know your audience
Only by listening to your audiences can you understand what they truly need and develop your services to meet those needs.
Do you want to know what your users really think and what they need from you?
I’d love to help
I can help you…
find out what’s really going on with your users
- Plan and gather insights with qualitative and quantitative user research.
- Widen your reach and listen to potential users.
- Provide an impartial perspective and an environment where research participants can be open and honest.
Be more user-centred
- See things differently – using empathy maps, personas, thinking styles, experience maps, service blueprints, user-flows, etc.
- Increase empathy for your audiences, stand in their shoes and make decisions that support their needs.
- Identify pain points and opportunities to improve your users’ experience.
Take action Based on Evidence
- Identify the right challenge to solve.
- Clarify priorities and see where best to focus your efforts.
- Surface overarching themes to guide your strategy.
My Other services
Build the right thing
I help you deliver a user-centred digital service with confidence, giving you clarity on requirements and the path ahead.
Work together better
I help you create momentum for positive change, and a way of working together that is joyful and resilient.
Helen Triggs 