Work together better
Service design doesn’t stop at the door. The way colleagues work together to provide services, impacts your customers’ experience.
Upgrading technology isn’t enough for success, it also requires investing in people and processes. So whether you are bringing a new team together or strengthening an existing team,
I’d love to help

I help you…
Create strong foundations
- Know where you are heading by collectively agreeing on your vision, objectives, boundaries and risks.
- Know where to start, plot the path ahead and set things in motion to enable a smooth running project
- Make things clear before they get murky by co-designing your roles and accountabilities, communications and tools, rhythms and rituals, decision-making and conflict protocols.
Foster togetherness
- Build stronger relationships at work, based on equality, safety and positive challenge.
- Plan and facilitate the most effective use of your time together during workshops, away days and retreats.
- Bring everyone on the journey of change whilst tuning into the emergent needs of the group, the organisation and the environment.
Build confidence
- Share skills through transparent processes, co-design, mentoring and coaching.
- Provide training to embed learning in user-centred design and usability testing.
- Address stickier issues through workshops on decision-making, courageous conversations and dynamic roles.
Transform how you work
- Encourage innovation in working practices by coaching and mentoring leaders and teams inspired by progressive organisations around the world.
- Design experiments to remove obstacles that are in the way of doing your best work.
- Introduce ways of working that are easy to learn, quick to implement and can be repeated for long-term positive impact.
My other services
Know your audience
I help you understand your users – their motivations, goals and behaviours – ensuring your business aligns with their needs.
Build the right thing
I help you deliver a user-centred digital service with confidence, giving you clarity on requirements and the path ahead.
